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Collective Download via download link does not work!

New Here ,
Apr 18, 2023 Apr 18, 2023

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Dear Adobe Stock Team. I just downloaded 27 illustrations, worth 324 credits, and got sent a download link. In the zip file sent are only 17 illustrations. What happended to the rest - how can I get them without downloading the rest singularly?

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Download , Licensing , Plans and purchase

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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Use the Contact Us link at the bottom of this page to direct your question directly to Adobe. 
https://helpx.adobe.com/support/stock.html

Jill C., Forum Volunteer

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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How did you do a bulk download?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Enterprise customer.

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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quote

Enterprise customer.


By @WendellaBee

Thanks @WendellaBee , for this update.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 18, 2023 Apr 18, 2023

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After licensing 27 images out of a lightbox I was sent a download link by Adobe and downloaded the zipped folder by clicking on the link.  

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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Did you find a solution for the missing assets? If they did cost 324 credits, I suppose that there where special assets in your collection, like video or premium assets. Are those missing?

 

If you need to contact support on this, as an Enterprise customer, you will need to pass via a plan administrator to do so. But may be your internal helpdesk knows the answer. 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

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Hi @Susanne29460204i66n ,

I sent you a direct message with the link of the generated archive.

Please check and let me know if it works.

Thanks and regards,

Bibilelo

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