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Company name does not appear on invoice / kein Firmenname auf der Rechnung

Guest
Oct 07, 2022 Oct 07, 2022

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Hi Adobe Support Team, 

I am having troube with an invoice, as it only has my name on it, but not the company name. This seems to be a common issue, according to this thread: https://community.adobe.com/t5/stock-discussions/firmen-adressdaten-f%C3%BCr-rechnung/td-p/10210646

On the thread I found a link to Adobe service, and while it says "Echte Hilfe von echten Menschen", there is no way how to contact Adobe. 

Can you please advise on how to get the invoice updated?

Thank you very much in advance

Britta

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Adobe Employee , Oct 07, 2022 Oct 07, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


EBQ

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Guest
Oct 10, 2022 Oct 10, 2022

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Thank you for your reply! By using incognito mode I was indeed able to see the chat icon and contact customer support. 

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