Correction of invoices

Question

We bought two photos under an extended license through Image on Demand. The invoice contains the wrong IDs for the purchased photos.

On the recommendation of the support service, we contacted the Softline supplier in Russia. They reported that the images were purchased through the site. And they cannot help.

АО «Владхлеб» · Accepted Answer

Hi @АО «Владхлеб»,The top of the browser will show your or your company's name. The license history is specific to the profile selected. Please let me know if you need additional information.  The License History does not indicate who owns the purchased photographs. Also, there is no indication in the License History that the photos were purchased. The License History is not related to invoices. Our lawyers need a document confirming ownership of the purchased photographs. Or a license document with information about purchased photos. Where are our guarantees of legal protection for the rights of purchased photographs? For example,how can we defend the right to use the photo in a legal dispute? This is a serious question for large companies.

WendellaBee · Answer

That is the SKU number for the type of purchase you made. Asset IDs are not currently included in invoices.

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