Corrupted File Adobe Stock

Forum|Forum|5 years ago
May 29, 2020
1 reply
956 views

Dear Adobe Stock team,

I got issues with the image #133786463

I licensed and downloaded it but i could not open it on Illustrator, i already tried download it several times

Can you please help me?

Thank you very much!

This topic has been closed for replies.

Correct answer WendellaBee

Hi dorianam...,

I licensed and downloaded this asset and find no issue with it. Please confirm that you have the most recent version of Illustrator.

If you are seeing a message on the Adobe Stock website that the file cannot be opened, please download the file locally and open the file from your download location. This message can occur because of a timing issue with the service that launches the app from the site. We're aware of the issue and are working on resolution.

EBQ

WendellaBeeCorrect answer

Adobe Employee

Hi dorianam...,

I licensed and downloaded this asset and find no issue with it. Please confirm that you have the most recent version of Illustrator.

If you are seeing a message on the Adobe Stock website that the file cannot be opened, please download the file locally and open the file from your download location. This message can occur because of a timing issue with the service that launches the app from the site. We're aware of the issue and are working on resolution.

EBQ

A

Arun Chand 82

Participant

3 of the clipart images downloaded in jpeg format is corrupted or non viewable

File No. 287382069, 306149666, 287382188

WendellaBee

Adobe Employee

Your question is posted in a separate thread. Closing this thread.

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