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Créditos

New Here ,
Jul 26, 2018 Jul 26, 2018

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A Adobe importou minha conta da Fotolia, onde eu tinha 25 créditos. Depois de importado, meus créditos sumiram. Como recuperar?

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Adobe Employee , Jul 30, 2018 Jul 30, 2018
Marcelo,I am sorry but I do not see 25 image licenses left in your account to download. As per my last shared information, there are 5 more images(transferred from Fotolia to Adobe Stock) left which are yet to be downloaded.You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" linkRe...

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Adobe Employee ,
Jul 30, 2018 Jul 30, 2018

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Hi Marcelo,

Thanks for reaching out to the Adobe Stock community.

I have checked your account details and noticed that 94 of your downloads have been transferred to your Adobe Stock account. Also, there are 5 licenses which are transferred from Fotolia that needs to be downloaded. The licenses are valid until 7/26/2019.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jul 30, 2018 Jul 30, 2018

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I see...
But my question is about my credits, 25 credits that I had with Fotolia... and when the Adobe Stock imported my account, this credits disapear...

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Adobe Employee ,
Jul 30, 2018 Jul 30, 2018

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Marcelo,

I am sorry but I do not see 25 image licenses left in your account to download.

As per my last shared information, there are 5 more images(transferred from Fotolia to Adobe Stock) left which are yet to be downloaded.

You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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