Crédits Adobe Stock disparus

Forum|Forum|4 years ago
December 8, 2021
1 reply
231 views

Bonjour,

les crédits de mon compte ont disparu (plus de 110crédits..) depuis que nous sommes passés en abonnement équipe.

Avant de valider la bascule il a été convenu que nous les garderions.

Qui dois-je contacter car il est difficile pour nous de rester devant l'écran à attendre que quelqu'un nous réponde.

Merci d'avance,

This topic has been closed for replies.

WendellaBee

Adobe Employee

Hi @sebala34,

This transfer is not automatic and customer care should have filed a request to complete this when you contacted them earlier this month. I don't see that this was done. I will reach out to our customer care team to follow up on this. I apologize for the delay.

sebala34Author

Participant

Hi EBQ,

thank you for your quick return.

I am waiting on the customer care team's answer.

Hope, they will come back soon to me.

Bests

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