Credit Pack Options (Value of a Credit)

[Matthew5C26]

Hello, My organization has purchased a new Adobe Stock plan this year which no longer includes vodeo or music. I was informed we now have the Pro Edition plan. Unfortunately, that really doesn't help as I produce a number of training videos and need access to stock footage and music. 

I was told for any premium assets (now video & audio) I would need to purchase a Stock Credit Pack. 

I am trying to get a sense for how many credits I would need in order to purchase the number of assets I could expect to consume over the course of a year. What is the credit value as it related to video/audio?

Real examples would greatly help here. In fact, if it already exists somewhere on the Adobe Stock site, kindly direct me. Otherwise, it would be ideal if you could put credit numbers next to the prices so one might be able to make an informed decision as to what Credit Pack to request/purchase. I apologize if I overlooked it. Thanks in advance.

[kglad]

are you the plan admin?

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from enterprise & teams">

[Matthew5C26]

This is where the Adobe site sent me...

[Abambo]

This is where the Adobe site sent me...

By @Matthew5C26

@kglad just moved your message to the correct place. It's no big deal (as long as @kglad and other forum moderators move the threads)!

[Abambo]

Credit packs: Audio (standard licence) is one credit, video (HD) is 8 credits, 4k video looks like 20 credits. Check here: https://stock.adobe.com/plans.

Credit packs expire one year after purchase. 

[Matthew5C26]

Abambo, Thanks! This is useful informtion. So, for confirmation, would that mean that an Adobe Stock - Enterprise Consumption (1 year) - 500 credit pack should get me at least 40 (HD) videos and 40+ audio tracks a year?

[Abambo]

I'm confident that you are correct, but I'm not Adobe, so I won't nail Adobe to that. According to the website, that is correct. If you want a confirmation from Adobe, and as you have an Enterprise plan, I would suggest that you (if you are a plan administrator) contact Adobe via the admin console (https://adminconsole.adobe.com/support) to get that confirmation from Adobe. I suppose, you could also contact the Adobe sales team.

[Matthew5C26]

That's just the problem,... The majority of us designers who work for a big organization are not the administrators, but the daily user who are frequently and unfortunately at the losing end, having to spend needless hours tracking down this type of thing, losing valuable productivity in the meantime... And not being an administrator, we do not have immediate access to that level of communication w/Adobe.

[Abambo]

That's how it works. You need to contact your plan administrator for first level support. Second level support is the admin communicating with Adobe. There are many issues that the first level support can solve, and that keeps the productivity high. There are also issues that can't be solved by regular users, as you need special privileges. The adminstrators are best suited to handle those cases. 

You could indeed contact the sales team. That's what I do, when I want access to a feature, where my admin says, that it is not included in the plan. It helps to know what to ask, but those infos have been shared. 

(I know, that bigger organisations can be quite slow, but you can't exacly blame Adobe for that. And yes, I feel your pain.)

[Matthew5C26]

Been there - done that. That's how I wound up here. Too many unanswered questions, that I am left to decipher. And I'm left in the middle, where I do not have much control. Again, losing valuable productivity. I believe it is gradually working itself out, with the more back-and-forth between the two (3). Also the vendor. Doh!

[Abambo]

Let's see if @EvilBug1 has more precise information for you.

[Matthew5C26]

Not blaming Adobe. Just looking for answers, and I believe you pointed me in the right direction. Thanks again.