Skip to main content
Participant
January 4, 2023
Answered

Credits suddenly missing from account

  • January 4, 2023
  • 1 reply
  • 213 views

I saw today that I have only 35 credits when last week I had roughly 280. I checked my license history to see if I was hacked but that's not the case. I thought it may be that they don't carry over year to year but they have carried over in the past 2 years.

I see some other people have had this happen to them. Please direct me to where to go for support. Thanks.

This topic has been closed for replies.
Correct answer Abambo

Contact Adobe customer care. Except for the 750/assets per month, all plans carry over a year of credits.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
January 4, 2023

Contact Adobe customer care. Except for the 750/assets per month, all plans carry over a year of credits.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer