Customer Service Nightmare

[Laura27012921rsg5]

Please can anyone advice how to get an Adobe Stock account problem sorted. Online chat and phone discussions are a waste of time. I keep getting transferred with no resolution. Is there a customer service email address?

[kglad]

what kind of problem?

<moved from download & install>

[Henrik Heigl · Accepted solution]

Hi,

you can contact adobe support to address the issue.
There are 3 ways to contact adobe directly: chat, phone and Twitter:

Chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

Phone:
https://helpx.adobe.com/contact/phone.html

Twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,
https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Otherwise if you explain your problem maybe we here can try to help.

[Test Screen Name]

There is no email support. Scammers may contact you privately to pretend they are support.

Do you have an enterprise account by any chance? If so, customer service is not what you need.

[Abambo · Accepted solution]

Chat is the best option to contact Adobe customer service. However, depending on your subscription, you need to access chat differently. If you have an individual licence, Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

If you have a Teams/Enterprise licence, ask your admin to contact Adobe customer service via the admin console.

If you have additional requests, you need to describe your problem. Maybe we can advise or call in the right person from Adobe.

[Laura27012921rsg5 · Accepted solution]

Thank you all for your response. I tried the online chat again today and a lovely lady sorted the issues out for me.

[Abambo]

Thanks for the feedback. And good luck with your future projects.

[kglad]

good to hear!