Datei beschädigt

[inaf6994175]

Hallo,

mein Mac kann eine Datei nicht öffnen, zeigt mir an das sie beschädigt ist. An dem Format kann es nicht liegen. Die anderen Bilder sind auch im ai Format.

Es handelt sich um das folgende Bild:     #225087907

Ich hoffe es kann mir jemand helfen ?

LG

[oest_s20694654]

Ich habe das gleiche Problem bei Windows mit diesem Bild: #200957578

[twaritar3263062]

Hi Oest,

Sorry to hear that you are facing issues with Adobe Stock services.

I have downloaded and opened the file with Illustrator and did not encounter the same issue.

Could you please let me know which version of Illustrator are you using this image with so that we can further assist you?

Regards,

Twarita

[oest_s20694654]

Hi Twarita,

I don´t have illustrator, usually I get the possibility to open the image in the web browser.... but this option didn´t show up this time.

BR,

Claudia

[twaritar3263062 · Accepted solution]

Hi there,

Vector files work the best with Illustrator only but can be used in Photoshop as a rasterised image.

However, if you do not have Illustrator, rather than subscribing the app you can always use the 7-day trial version(in order to use the vector file you have downloaded from Adobe Stock).

You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[oest_s20694654]

Thank you very much for all your efforts 🙂

[twaritar3263062]

You are welcome!

[twaritar3263062]

Hi Ina,

Sorry to hear that you are facing issues with Adobe Stock services.

I have downloaded and opened the file with Illustrator and did not encounter the same issue.

Could you please let me know which version of Illustrator are you using this image with so that we can further assist you?

Regards,

Twarita