Participant

Answered

Do you lose access to licensed images when you end your subscription?

Forum|Forum|8 years ago
March 4, 2018
2 replies
21683 views

I have a student telling me that he licensed this image through Adobe Stock. Initially I told him he can't just pull images from google but it's turned into this whole web of lies and he's changed the story about 6 times. It's currently licensed on Wikimedia under a creative commons license but he insists that he licensed it from Adobe Stock. He cannot, however, find the license for it in his history and says that the license disappeared when he ended his subscription.

Do licensed images that you get on a subscription disappear from history once the subscription ends or do they remain in history?

Also If they do disappear, do rights to use them end once you quit paying the subscription fee? For instance, if I download the 10 free images in the introductory offer and save them to my computer can I still use them if I decide to cancel the subscription before I'm billed? That's really more for myself so I can decide if I want to use Adobe Stock or just stick to the Fotolia side of things.

Thanks!

Correct answer Jill_C

This is the way subscriptions work: you pay for access during the time you're paying the subscription fee. When you stop paying the fee, you lose access. Same with your phone plan, your online streaming services, and countlless other services. Read the T&C's before you subscribe, rather than being outraged later...

R

raluu.bluu

Participant

what are unused licences? and why would i own smthing like that? thanks

Jill_C

Community Expert

The basic monthly subscription allows the user to license up to 10 images. If, at the time the subscription is cancelled, there are unused licenses, they are forfeited at that time,

Jill C., Forum Volunteer

L

li5CFC

Participant

It's image credits

Beverley Gray

Inspiring

Hi there

Once an asset has been licensed it remains in your license history, even if the subscription is cancelled.

This is covered in the FAQ: Common Questions about plans, purchasing, and availability, Adobe Stock

If I cancel my subscription, can I still use any unused licenses in my account?

No. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Can I use the assets even after I cancel my subscription?

Yes. Once you have licensed an asset, the license is permanent. You can use the assets you license regardless of your subscription status as long as you adhere to the general terms of use restrictions.

Thanks

Bev

N

naturedriven

Participant

Why does Adobe think it's fair to remove the ability for a customer to use unused licenses once they cancel their subscription? The customer has already paid for those unused licensese so why aren't they concidered their license to use? Seems very cheap of Adobe, not to mention, not too far off from theft. Otherwise, you should be required to credit back the customer for all unused licenses. Otherwise, what exactly did the customer pay for? Sometimes you simply don't need to use all ten licenses each month and they add up.

L

li5CFC

Participant

Naturedriven I think it's about time we unite together and create a group action filing, because too often large company such as adobe are pushing people around without any consequence. Join the facebook group on united freedom.

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