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yiorgosB84B
Participant
March 20, 2022
Question

Don't allowed to use my credits

  • March 20, 2022
  • 1 reply
  • 713 views

About an hour ago I purchased 5 credits.

I received the confirmation email with the order number in it. In my account profile, my plan already include 5 credits.

Every time I try to license a photo, I get an error message asking me to contact customer support and don't allow me to licence and download any photo.

 

Please Help me.

Yiorgos

 

[Moderator deleted private data from attached picture]

This topic has been closed for replies.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 20, 2022

Sorry about this, but your first picture clearly tells you what to do: contact Adobe Customer Care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
Y
yiorgosB84BAuthor
Participant
March 20, 2022
Thank you for your response

My first picture (error message) clearly tells me to contact Adobe
Customer Care IF I "don't receive a payment confirmation email". As I
mentioned I do have receive that email.

Furthermore, a corresponding invoice have been issued.

I tried to, but I wasn't able establish a chat session.

Please notice that I live in Greece and as you can understand it is not
affordable to call your support phone numbers.


Best regards

Yiorgos
WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
March 21, 2022

Hi @yiorgosB84B,

It looks like you were able to reach contact care. This is your case number. ADB-23754908-Z2W0

Your case will need to be escalated to our engineering support team. We appreciate your patience as we work to resolve this for you.

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