Download an image and get a different one

New Here ,
Sep 16, 2021 Sep 16, 2021

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Hi, 

 

I downloaded an image with a number: FIL #:  116311628 and on the preview looked in a certain way. However, when I opened the file, the image is different than on the preview. 

 

Preview Image: 

minervagroup_0-1631794317413.png

 

Licensed Image:

minervagroup_2-1631794502163.png

 

Does anyone know how I can get the correct image that I licensed? It is really furstraining as this is not the first time there is a mixup with what is previewed and what file is licensed. 

 

Cheers, 

Yoana 

 

 

 

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General, Licensing, Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Sep 16, 2021 Sep 16, 2021
It looks like the preview didn't have the top 4 layers visible when it was generated. If you hide Vrstva 66, Vrstva 57, Vrstva 64 and Vrstva 63 I believe it will be the same image as the original preview, does that fix the issue for you?

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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It looks like the preview didn't have the top 4 layers visible when it was generated. If you hide Vrstva 66, Vrstva 57, Vrstva 64 and Vrstva 63 I believe it will be the same image as the original preview, does that fix the issue for you?

top 4 layers.PNG

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New Here ,
Sep 16, 2021 Sep 16, 2021

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It does solve it, thank you! 

 

Cheers, 

Yoana

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