Download file types

Forum|Forum|5 years ago
August 22, 2020
2 replies
952 views

Recently I've noticed a choice of file type for downloading when I purchase a Stock license, either an AI or jpg, with the option of setting a default file type for download. I believe my default got set as a jpg and now I cannot download anything except jpgs, regardless of whether I purchase an AI file license. Can someone direct me to where I can remove this default setting? I believe there was a location for it mentioned in the dialog box, but the box does not come up anymore. I've contacted customer service with zero help (and a whole heap of frustration)...now I'm left with a file that I cannot use! I've attached an image of the product I purchased and the product I received.

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Correct answer Marianne-Deiters

Select a single picture. Then you click on "Settings". In the dialog box you can then change the options.

S

Sondra24765390lztf

Participant

This does not work for me. The option to change to format is not displayed in the dialog box.

Abambo

Community Expert

Are you certain that you are with a vector asset?

My first is a photo:

My second is a vector asset:

ABAMBO | Hard- and Software Engineer | Photographer

V

Vani_100

Community Manager

@CityCPC,

Did you get chance to change your settings using the Second vector asset "Settings" option.

Please note:Settings option is available to Vector assets only. You can change your settings to "Always download vector file type" or "Ask me everytime".

Marianne-DeitersCorrect answer

Participating Frequently

Select a single picture. Then you click on "Settings". In the dialog box you can then change the options.

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