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Downloaded AdobeStock_288998056- won't open. "can't open the illustration"

Explorer ,
Oct 11, 2019 Oct 11, 2019

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"The illustration contains an illegal operand. Offending operator: Bd"

Is the file corrupt or is there a way to get the image to open so I can use it?

I just purchased the free trail for Adobe stock and tried to download my first image without success. Not a good experience so far. Support and sales is not very accessible either. Left a message for sales.

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correct answers 1 Correct answer

Adobe Employee , Oct 11, 2019 Oct 11, 2019

Hi G.,

Thank you for letting us know about this issue. I've confirmed that there is an issue with this asset and I have granted you a replacement license for the asset so you can choose a different one.

 

EBQ

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LEGEND ,
Oct 11, 2019 Oct 11, 2019

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Are you opening the file in Illustrator?

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Explorer ,
Oct 11, 2019 Oct 11, 2019

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Both ai and ps. Looks like the file has an issue as indicated below.

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Adobe Employee ,
Oct 11, 2019 Oct 11, 2019

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Hi G.,

Thank you for letting us know about this issue. I've confirmed that there is an issue with this asset and I have granted you a replacement license for the asset so you can choose a different one.

 

EBQ

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Explorer ,
Oct 13, 2019 Oct 13, 2019

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LATEST
Thank you for resolving the problem! Unfortunately it was too late to choose another one- deadlines! I had to choose from another stock company.

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