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1florinf
Participant
September 11, 2022
Answered

Downloaded image is different than the preview

  • September 11, 2022
  • 2 replies
  • 626 views

I have downloaded an image based on the preview but the large image is different and not suitable for my project. What should I do? I found the preview of the missplaced image on Custom Scene gallery but I'm not sure that it has the right one there. 

I wanted this: https://stock.adobe.com/ro/363613519 

But I got this: https://stock.adobe.com/ro/templates/table-set-plate-with-mockup-and-cutlery/363615025 

Please help.

Thank you.

This topic has been closed for replies.
Correct answer Contributor1

Hello, I've verified the issue (but I don't have access to grant you a replacement license for this account type). I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

2 replies

C
Community Manager
Contributor1Community ManagerCorrect answer
Community Manager
September 12, 2022

Hello, I've verified the issue (but I don't have access to grant you a replacement license for this account type). I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

    1
    1florinfAuthor
    Participant
    September 15, 2022

    Hello, thank you for your reply.

    Is it possible for you to contact the uploader or correct the error in the database?

    I would like to use the file presented in the thumbnail preview.

    That would solve much easier everything.

    Thank you.

     

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    September 15, 2022

    I'm sorry you will have to find a different file. The file will likely be removed because the thumbnail doesn't match. If the contributor resubmits the file it will have a different asset ID.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      September 11, 2022

      This is for @Contributor1 to check. I suppose, it's an upload error from the contributor. If you are lucky, the preview images got interchanged. If not, however, you will need to find a new asset.

      ABAMBO | Hard- and Software Engineer | Photographer
        1
        1florinfAuthor
        Participant
        September 16, 2022

        Thank you for your help.

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