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redmotion
Participant
March 8, 2020
Answered

Downloaded stock images pixelated.

  • March 8, 2020
  • 1 reply
  • 518 views

I've been forced to pay for a year's worth of stock photos because I didn't cancel the trial in time.

 

So I'm trying to get my "money's worth" and I'm having the same problem with pixelated AI photos. I used to be able to open an ai in photoshop and it would rasterise it beautifully. Now these are all pixelated and the stock site offers no customer service options to refund my licensing of the image. I don't want to buy Illustrator simply to be able to open AI files.

This topic has been closed for replies.
Correct answer WendellaBee

We recently added a feature to the site that will allow you to open .ai files as jpegs. Go to your license history, link is in the menu under your name, and click on the link of a file you've licensed. This opens the details menu and there is a re-download button and you'll now be given the option between vector or jpeg file.  Else you can open Photoshop and choose Place Embedded... or Place Linked... from the File menu to embed the file in a Photoshop file.

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
August 24, 2020

We recently added a feature to the site that will allow you to open .ai files as jpegs. Go to your license history, link is in the menu under your name, and click on the link of a file you've licensed. This opens the details menu and there is a re-download button and you'll now be given the option between vector or jpeg file.  Else you can open Photoshop and choose Place Embedded... or Place Linked... from the File menu to embed the file in a Photoshop file.

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