Downloaded vector asset from Adobe Stock not opening!!!!!!, please help ASAP

Forum|Forum|3 years ago
February 15, 2023
2 replies
594 views

https://stock.adobe.com/uk/images/seamless-pattern-with-birds-owls-squirrel-raccoon-flowers-and-leaves-on-a-white-background/186421481

wont can't open this in illustrator. If we drag this into photoshop we have missing items? please can someone help.

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Correct answer Contributor1

Hello, I've verified the issue and granted you a replacement credit. I see it fail to load in the latest version of Adobe Illustrator. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

B

Belinda28418942j99gAuthor

Participant

How do I contact Adobe regarding errors on downloaded items from Adobe Stock?

Abambo

Community Expert

@Contributor1 may have a solution.

ABAMBO | Hard- and Software Engineer | Photographer

C

Contributor1

Correct answer

Community Manager

Hello, I've verified the issue and granted you a replacement credit. I see it fail to load in the latest version of Adobe Illustrator. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.