Downloaded vector asset from Adobe Stock not opening!!!!!!, please help ASAP

[Belinda28418942j99g]

https://stock.adobe.com/uk/images/seamless-pattern-with-birds-owls-squirrel-raccoon-flowers-and-leav...

wont can't open this in illustrator. If we drag this into photoshop we have missing items? please can someone help.

[Abambo]

What are your Illustrator/Photoshop versions?

Is there an error message when you open this in Illustrator?

[Belinda28418942j99g]

Adobe illustrator 2023. I opened this in photoshop just see if what it previewed like.

[Belinda28418942j99g]

no error, it just hangs

[Belinda28418942j99g]

How do I contact Adobe regarding errors on downloaded items from Adobe Stock?

[Abambo]

@Contributor1 may have a solution.

[Contributor1 · Accepted solution]

Hello, I've verified the issue and granted you a replacement credit. I see it fail to load in the latest version of Adobe Illustrator. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.