Downloaded vector image - but it's not the correct image

Forum|Forum|4 years ago
June 8, 2021
1 reply
853 views

Hi,

I downloaded this image https://stock.adobe.com/uk/images/sommerwiese/116084792?prev_url=detail it's a vector of a blue sky with grass. When I open up my download it's actually a pale green bokeh style background. Completely unrelated to the image I downloaded. I've never had this happen before and it is definitely a problem your end as I've re-downloaded the image and it is always wrong. Anyone know who to contact to rectify this? Thanks!

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Correct answer WendellaBee

Hi @nikkiw25631677,

This sometimes happens due to user error when the contributor uploads files to Adobe Stock. I see that the jpeg is the right file but the .ai is not. I will report this to our content team and have granted you a replacement license to choose a different file.

WendellaBeeCorrect answer

Adobe Employee

Hi @nikkiw25631677,

This sometimes happens due to user error when the contributor uploads files to Adobe Stock. I see that the jpeg is the right file but the .ai is not. I will report this to our content team and have granted you a replacement license to choose a different file.

C

carolc69273902

Participant

Hi. I just downloaded #124462200 expecting it to be a vector and it is a really poor quality bitmap. The chat directed me to this post. Can you help me with this?

WendellaBee

Adobe Employee

What program are you using to view the file?

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