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Downloaded vector image - but it's not the correct image

New Here ,
Jun 08, 2021 Jun 08, 2021

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Hi,

I downloaded this image https://stock.adobe.com/uk/images/sommerwiese/116084792?prev_url=detail it's a vector of a blue sky with grass. When I open up my download it's actually a pale green bokeh style background. Completely unrelated to the image I downloaded. I've never had this happen before and it is definitely a problem your end as I've re-downloaded the image and it is always wrong. Anyone know who to contact to rectify this? Thanks!

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Account management , Asset Quality , Download

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Adobe Employee , Jun 08, 2021 Jun 08, 2021

Hi @nikkiw25631677,

This sometimes happens due to user error when the contributor uploads files to Adobe Stock. I see that the jpeg is the right file but the .ai is not. I will report this to our content team and have granted you a replacement license to choose a different file.

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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Hi @nikkiw25631677,

This sometimes happens due to user error when the contributor uploads files to Adobe Stock. I see that the jpeg is the right file but the .ai is not. I will report this to our content team and have granted you a replacement license to choose a different file.

EBQ

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New Here ,
Jun 09, 2021 Jun 09, 2021

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That's very helpful - thank you!

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Hi. I just downloaded #124462200 expecting it to be a vector and it is a really poor quality bitmap. The chat directed me to this post. Can you help me with this?

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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What program are you using to view the file?

EBQ

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Hi. I just opened it in Illustrator and it is ok. Not sure why it was
coming into Coreldraw correctly.

Carol Cordova


[PII removed by moderator]

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New Here ,
Aug 25, 2021 Aug 25, 2021

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Hey there, we have the same problem: Image 442617792 is not vector but a pixel file even when choosing vector as download source. Could you please help us, thanks!

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New Here ,
Jul 20, 2022 Jul 20, 2022

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I have the same problem. The wrong image downloaded. What do I do?

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Community Expert ,
Jul 20, 2022 Jul 20, 2022

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This thread is not about having the wrong image downloaded, but about a faulty asset, showing a preview that's different from the actual asset.

 

In all cases, I recommend opening a new thread, posting the asset ID and explaining exactly the problem.

 

I will lock this thread know, as it has been solved.

ABAMBO | Hard- and Software Engineer | Photographer

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