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erkansimsek
Participating Frequently
May 27, 2024
Question

Downloading free templates

  • May 27, 2024
  • 1 reply
  • 254 views

Hello,

I can't download free templates from any adobe apps. I tried on pc and mac. it warns that it cannot be licensed. For 1 week I've been in contact with adobe support but they can't solve it 🙂

I have corresponded with maybe more than 20 adobe employees with typhing and phone calling, they even connected to my computer. as far as I understand, they do not have a technical competence customer service. And i have a creative cloud plan.


Is there anyone who has this problem and can solve it except adobe support?

This topic has been closed for replies.

1 reply

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
May 27, 2024

Are you certain that it is a free asset ? If so, can you download it directly from the Adobe Stock Buyer Portal webpage for the Free Collection ?

 

Jill C., Forum Volunteer
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    erkansimsekAuthor
    Participating Frequently
    May 28, 2024

    Yea this templates are free and i have creative cloud annual plan. 

    I am attaching images I have tried to download a template as an example. These and similar ones seem to be free licensable. However, I cannot do this with my account.

     

     

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