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Liam28883504nl9q
Participant
July 29, 2023
Answered

Early termination fee

  • July 29, 2023
  • 2 replies
  • 768 views

I agree and can't believe Adobe is shaking me down for. I never used Adobe Stock, they've charged me over $100 for it, and when I went to cancel they said I owe $100 cancellation fee (this itself makes no sense; why would I pay in full for a service I am not going to use). Then when I go to talk to their chat representatives, I am told "customer service agents are experiencing problems with their tools, contact back in 2 hours". This is ridiculous.

 

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Correct answer Abambo

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
July 29, 2023

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
July 29, 2023

Adobe Stock is not a scam, and Adobe does not sign you up for a subscription without your express consent; you subscribed either via entering into a plan or clicking on a button to activate the Free 30 day trial. If you don't cancel the trial within the trial period, you are committing to an annual subscription, the terms of which are indicated at the time you undertook the trial. The fact that you've now been charged $100 indicates that you didn't cancel within 30 days and that you also missed the 14-day grace period to cancel. If you did legitimately try to cancel within the trial period and have proof of having done so, you might be able to negotiate a lower cancellation penalty with Adobe. Here's how to cancel:

Cancel your Adobe Stock membership

Jill C., Forum Volunteer
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