ERROR 502 Bad Gateway

[bourgeois.com@gmail.com]

Hi,

since yesterday i can't connect to my account for buy one video

when i'd tried to connect for pay i'm automaticly redirected to an error page "502 Bad Gateway" - nginx

someone can help me ?

cdly

[twaritar3263062]

Hi Olivier,

We apologize for the inconvenience caused to you. A few other things which I would like to know in order to assist you further are:

1. What happens if you try to connect on a different network?
2. Are you behind a firewall?
3. What happens if you switch your browser to incognito or private mode?
4. Have you tried clearing your browser caches? Also, I would suggest you to try on a different browser and let me know if that solves the issue.

Please let us know so that we can help you further with your issue.

Regards,

Twarita

[bourgeois.com@gmail.com]

hi twarita,

many thanks for your reply,

1. it doesn't work aswell

2. no firewall

3. same problem and test on different computer

4. yes cache cleared and tried with different browser

but my main concern is that we also have tried with the account of a friend to buy this footage and oh surprised : i don't see my country anymore in the list of the countries where you can buy ... problem : I am also a client of Adobe for the Adobe creative suite since a several years (What will happen to me ? Do i need to prepare myself and my company to leave adobe ? ).

So in the end i can connect to my account ...but i can't buy anything ... What can you do ?

Many thanks

Regards

Olivier

[WendellaBee]

Hi OB,

Can you please provide the exact steps for when you see this error?  This will help us better understand what is causing the error.

EBQ

[catherineb77758228]

I open the app, input a search topic, hit the "Go” search button and this directs me to a 502 BAD Gateway

[WendellaBee]

Which app please?

EBQ

[catherineb77758228]

Adobe Creative Cloud. Sorry I wasn’t clear. It’s not really an app. See screenshot attached in last email. I open the Creative Cloud Panel, go to “Stock” then input a search topic, hit the "Go” search button and this directs me to a 502 BAD Gateway

[WendellaBee]

I'm sorry your attachment didn't come through. You'd need to add the image from the forums site. Can you provide a screenshot of the error as well?

EBQ

[catherineb77758228]

[WendellaBee]

Hi CB,

Can you confirm that you are running the latest version of the Creative Cloud Desktop app, the app in your screenshot? Click on your avatar and click Check for updates. Let me know what you discover, please.

EBQ

[catherineb77758228]

Everything is up to date.

[WendellaBee]

Are you able to go directly to https://stock.adobe.com instead of through the desktop app? Can you search there or do you see the error?

EBQ

[catherineb77758228]

No. I receive a 502 Bad gateway using the link

[WendellaBee]

Can you please clear your browser history and try again? Trying in private browser mode might work as well.

EBQ

[SteveBuildsBrands]

Hey, this actually worked for me. Thanks!

[SteveBuildsBrands]

Well it did temporarily, bad gateway again

[bourgeois.com@gmail.com]

I chose the footage and click on buy license, I chose the format and click on next. the login request window opens I entered my email address, another window opens to tell me that I already have an account, I click on connect with my id, I enter my password and arrive on the error page 502 bad gateway.

then I can not access any page of the site. I have to clean the cache of my browser to be able to access the site again.

the same thing happens when I try to connect simply without buying footage

[twaritar3263062]

Hi Olivier and Catherine,

Our engineering team is investigating this issue. I will update this thread once I hear from them.

Appreciate your patience.

Regards,

Twarita

[harryk93753279]

Having the same issue whenever I log in via any browser. Have tried all of your troubleshooting suggestions with no luck.

When will this be resolved?

[catherineb77758228]

I am having the same issue

[WendellaBee]

Our engineering team is investigating.

EBQ

[SteveBuildsBrands]

Same issue here. Since yesterday

[WendellaBee]

Hi SA,

Can you provide exact steps for reproducing this error please?

EBQ

[SteveBuildsBrands]

I couldn't even access the website. Once I cleared my browser history, I was able to login.

After successfully logging in, the error message shows up.... again

[Sheena Kaul]

EvilBugQueen1​ do you want to test the issue for this user?