ERROR 502 Bad Gateway

[bourgeois.com@gmail.com]

Hi,

since yesterday i can't connect to my account for buy one video

when i'd tried to connect for pay i'm automaticly redirected to an error page "502 Bad Gateway" - nginx

someone can help me ?

cdly

[bourgeois.com@gmail.com]

Hello Sheena

I chose the footage and click on buy license, I chose the format and click on next. the login request window opens then I entered my email address, another window opens to tell me that I already have an account, I click on connect with my id, I enter my password and arrive on the error page 502 bad gateway. Then I can not access any page of the site. I have to clean the cache of my browser to be able to access the site again.

the same thing happens when I try to connect myself without buying any  footage

Please tell me if that's clear enough for you?

By the way we already gave these informations to Wendy by private message yesterday

Olivier

[Sheena Kaul]

Hi All,

The issue is still being worked upon by the engineering team for fix.

I'll update you all once the issue has been fixed.

Regards,

Sheena

[Todd Shaner]

Thank you Sheena!

[Sheena Kaul]

You're welcome!

[SteveBuildsBrands]

Working for me. Thanks

[Todd Shaner]

Sign in to the Photoshop Family Feedback site fixed as well!

[SteveBuildsBrands]

Any update?

[WendellaBee]

Hi SA,

I've sent you a private message requesting more specific information.

EBQ

[SteveBuildsBrands]

Thanks. I followed the steps and responded via email as requested.

[SteveBuildsBrands]

Seems like I'm going to have to switch stock sites, if this isn't fixed by Monday.

I've already missed a couple days of work and some of us do work weekends.

[Todd Shaner]

I'm seeing the same issue when trying to sign in to the Photoshop Family Feedback site. I've cleared my browser cache and cookies and tried different browsers (FireFox, Chrome, Internet Explorer) with the same results.

Photoshop Family Customer Community

[WendellaBee · Accepted solution]

Hi OB,

Can you please try accessing Adobe Stock again? We are especially interested in the results of your particular scenario where you sign in after searching for and selecting a video for purchase.

Thank you!

EBQ

[bourgeois.com@gmail.com]

hi EBQ,

it work ! thank you so much !

[bourgeois.com@gmail.com]

Hi Sheena

It is working fine now ... many thanks

Olivier

2018-08-15 18:04 GMT+02:00 Sheena Kaul <forums_noreply@adobe.com>:

ERROR 502 Bad Gateway

Sheena Kaul

<https://forums.adobe.com/people/Sheena+Kaul?et=watches.email.outcome>

marked EvilBugQueen1

<https://forums.adobe.com/people/EvilBugQueen1?et=watches.email.outcome>'s

reply on ERROR 502 Bad Gateway

<https://forums.adobe.com/thread/2522584?et=watches.email.outcome> as

helpful. View the full reply

<https://forums.adobe.com/message/10560701?et=watches.email.outcome#10560701>

[Sheena Kaul]

You are welcome!

Thanks for confirming.

[catherineb77758228]

Works now for me as well. Thanks!

[Howard250794435szu]

what was the fix?

[Howard250794435szu]

Same issue, BAD GATEWAY error 502.
please help

[Jack Owen]

Experiencing the same thing when I try to access Adobe images. The vistual assistant isn't working either. 

[maria_1877]

Hi, also experiencing this – wonder if it's a result of the AWS outage. 

[brittneyg12695745]

Same here.

[Jill_C]

It's possibly related to the AWS outage. I just read in the Adobe Firefly forum of Firefly outages and an Adobe rep confirmed that it is due to the AWS issue.

[Jill_C]

Yes, the Adobe Stock site now indicates that the site is unavailable due an AWS outage.

[daniellei4510]

It's a global issue. Could be awhile.