Error Message: "There was an error processing your request"

[default96c07sjj7090]

Does anyone know what's going on with this. My coworkers and I have been having the same issue since Monday and it's now Wednesday. We have tried all the above steps and nothing is working.

[WendellaBee]

Hi @default96c07sjj7090,

I can see that you are a member of a Creative Cloud Team. Please request your contract owner to contact customer care for assistance.

https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

[marlona77800043]

Any luck with this? We're having the same issue...

[WendellaBee]

I'm looking into this @marlona77800043.

[WendellaBee]

@marlona77800043 please sign out, clear your history and sign back in. The issue should be fixed now.

[Carp11206]

We are also having the same issue since the 10th.  I have logged various cases, cleared cache/cookies, tried different browsers, all with the same result.

[WendellaBee]

Hi @Carp11206,

I am looking into this, I'll update here when it's resolved.

[WendellaBee]

This is fixed now. Please sign out, clear your browser history and sign in again.

[Carp11206]

I have tried this in Chrome, Firefox, and Safari and still have the same error message when trying to license assets.

[WendellaBee]

Apologies, I had you mixed up with another customer. I just pinged the team, they are working on it.

[WendellaBee]

@Carp11206 It is fixed now. Clear your history and sign in again.

[Carp11206]

@WendellaBee Thank you.  Working on this end now.