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Error - no downloads pack available

New Here ,
Apr 28, 2023 Apr 28, 2023

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Hello! Can someone help me with this error please? I have tried everything. All kind of browser, incognito mode, reset my computer. After two days a still can't buy a standard licence because of that error.

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Community Expert ,
Apr 28, 2023 Apr 28, 2023

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I would suggest contacting Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Apr 28, 2023 Apr 28, 2023

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See also here: https://community.adobe.com/t5/stock-discussions/quot-no-download-packs-available-quot/m-p/13758970#...

 

Customer care, if available on Saturdays, should also be able to help you.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 29, 2023 Apr 29, 2023

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Thanks for sharing this. i am also facing same issue.

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Community Expert ,
Apr 29, 2023 Apr 29, 2023

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Same answer: Contact Adobe customer care.

ABAMBO | Hard- and Software Engineer | Photographer

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