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IEUK9820870
IEUK9820870
Participant
December 15, 2018
Answered

Error We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

  • December 15, 2018
  • 4 replies
  • 4683 views

As stated in the title i am getting thsi with my acount.

I have tried everything, cleared cache relogged and restarded the browser. Nothing seems to work and i can not contact anyone on the weekend for help.

really upset about lack of support there is on weekends.

    Correct answer WendellaBee

    Hi J.J,

    Your subscription provisioning has been fixed. Please update this thread if you continue to have issues.

    EBQ

    4 replies

    L
    lawrence.f
    Participant
    June 10, 2020

    Just wanted to update here that adobe continuously gives me this error I have two separate accounts to try to fix this error and you apparently have to call in. I am paying like $100 a month and they got ride of like 150 images on both accounts I have saved up. This company is a humongous scam. Oh and if you need help they work 9-5 so you cant do work if you have issues outside of their scheduled time.

      Acer72
      Acer72
      Participant
      April 13, 2020

      I am getting the same error on a video that I really really need to purchase.  I have tried clearing cache, using different browsers etc.  Chat agent confirms that this particular video has been known to cause issues...It's the 

      FILE #: 304810206
      Hourglass Sandglass on the background of river
       
      THANK YOU for anticipated response.  
      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      April 13, 2020

      Hi Acer72,

      I am sorry you encountered this error. I've attempted to review the case notes but they did not prove helpful. I am going to reach out to my contact on the customer care team to reach out to you for additional information for your case.

       

      EBQ

      A
      Anonymous
      June 1, 2021

      Hi

       

      I am having the same issue

      WendellaBee
      Adobe Employee
      WendellaBeeCorrect answer
      Adobe Employee
      December 17, 2018

      Hi J.J,

      Your subscription provisioning has been fixed. Please update this thread if you continue to have issues.

      EBQ

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      December 17, 2018

      Hi J. J.,

      I'm looking into your issue. Using the Adobe ID you are using here in the forums I can see that your order was placed but your subscription wasn't provisioned correctly. I'm requesting that one of our engineers review your issue and I will update you when I have more information. I have temporarily unblocked you as well.

      EBQ

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