• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Error while purchasing through Credit card

New Here ,
Jan 20, 2024 Jan 20, 2024

Copy link to clipboard

Copied

Hi,

 

I am trying to but the subscription through credit card. I tried it with different cards multiple times. I am getting an error says 'Invalid card details'. Is anybody aware about it? What am doing wrong?

Thanks in advance for your help!

 

Thanks,

Smita Kumbhar

TOPICS
Plans and purchase

Views

66

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 20, 2024 Jan 20, 2024

Copy link to clipboard

Copied

It's a good question. We can't answer that, I would suggest that you contact Adobe customer care for help with this issue. You may need to persuade the chatbot that you want to buy a plan, “buy plan” would be a good starting point. It will ask you what plan you intend to buy, so answer “stock”. Then type “agent” (or it will ask you if you wish to talk to an agent).  Avoid very complicated sentences, it is best to be short and direct. As soon as you are connected to an agent, you can chat normally as you would. You can explain to the agent the issue with the credit cards, and they will try to help you.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 20, 2024 Jan 20, 2024

Copy link to clipboard

Copied

Thanks Abambo! I tried couple of tricks to talk with agent. It failed though. I will try again as you suggested.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 20, 2024 Jan 20, 2024

Copy link to clipboard

Copied

LATEST
quote

Thanks Abambo! I tried couple of tricks to talk with agent. It failed though. I will try again as you suggested.


By @smita34917556bl2f


The problem with the chatbot is that it responds very slowly if you don't have a subscription. And of course, many people try to have a proper conversation with the chatbot. Even if it understands some things, it is still quite stupid and reacts to keywords.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started