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samnalven
Participating Frequently
October 25, 2018
Answered

Essential Graphics Purchase Refund

  • October 25, 2018
  • 2 replies
  • 988 views

I purchased an essential graphic order #ADB043767876

It is unusable since it has a permanent background. I would please like a refund.

Additionally why do I have to post this to a public forum? Why can't I just write an email or open a chat? Seems ridiculous.

    This topic has been closed for replies.
    Correct answer Rameez_Khan

    The opacity slider doesn’t remove the background. Even after rendering the clip.

    Sent from my iPhone


    Sorry for my delayed response!

    Can you reach out to us via phone or chat here? Contact Customer Care  

    We'll need to hop on a remote session to troubleshoot this further.

    Thanks.

    Rameez

    2 replies

    H
    hencer
    Participant
    October 25, 2018

    Have you checked the file well? because according to the product it has an optional background. So you can remove it and place yours.

    • Easy to use
    • Optional background image included
    S
    samnalvenAuthor
    Participating Frequently
    October 25, 2018

    I have not found an option to remove the background in the essential graphics window.

    Rameez_Khan
    Rameez_KhanCorrect answer
    Legend
    November 30, 2018

    The opacity slider doesn’t remove the background. Even after rendering the clip.

    Sent from my iPhone


    Sorry for my delayed response!

    Can you reach out to us via phone or chat here? Contact Customer Care  

    We'll need to hop on a remote session to troubleshoot this further.

    Thanks.

    Rameez

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    October 25, 2018

    Hi Sam,

    I apologize for the troubles that you've faced.

    We don'have any direct support email address but you can reach the chat support via Contact Customer Care

    Also, please confirm me the file ID with which you're facing issues so that I can assist you towards the resolution.

    Regards,

    Sheena

    S
    samnalvenAuthor
    Participating Frequently
    October 25, 2018

    File id# 208973865

    Customer care was not an option for Adobe Stock support. Only forum.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    October 25, 2018

    Looping in RameezKhan​ to check the MOGRT file and help you better.

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