extra amount on hold by bank-wrong authorization

New Here ,
Sep 19, 2022 Sep 19, 2022

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Hi all! I bought 2 bulk credits for video, each €899,99 This was billed on my creditcard. Thats all fine...But there is an extra €899,99 on hold. But i only bought 2 of them. Now my creditcard is blocked because of this 'hold'..(amount to high-limit €2500,-) I need Adobe to DECLINE this authorization! I contacted customer service and they confirm this buy of 'only 2 bulk credits'..(2x €899,99). But thats it. Don't know how to proceed. Thank you.

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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You will need to contact Adobe customer service. They are the only one who can help you with this. If they can't help, you need to contact your bank to see what happened and to dispute the amount. Nobody here on the fora can help you out in such a situation.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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