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Fichier vectoriel indiqué comme entièrement modifiable alors que c'est une image

New Here ,
Dec 09, 2022 Dec 09, 2022

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Bonjour,

J'ai téléchargé pour un fichier .ai de calendrier , indiqué comme "entièrement modifiable via calques ".

Mais en fait il s'agit d'une simple image et les claques indiqués comme éditables n'existent pas.

 

Il s'agit du fichier #510437734

Merci de votre aide.

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Asset Quality , Download , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Dec 09, 2022 Dec 09, 2022

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

image bound to top 510437734.PNG

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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Bonjour Delphine,


Je suis désolé pour votre expérience. Avez-vous téléchargé le fichier Adobe Illustrator et avez-vous essayé de le modifier avec Adobe Illustrator ?


Quoi qu'il en soit, j'envoie un message à @Contributor1 d'Adobe, qui examinera le fichier.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 12, 2022 Dec 12, 2022

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Bonjour,

 

Oui j'avais essayé. Il y a un calque image et d'autres calques bidons en dessous. Je pense que c'est le même contributeur car j'ai vu qu'une autre personne au moins avait eu le même problème avec un autre calendrier de ce contributeur.

 

Merci pour votre intervention.

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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C’était mon plaisir Je ne vois pas comment ce contributeur croit qu'il peut échapper aux réclamations. Et je ne comprends pas les modérateurs d'images de stock qui l'acceptent.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 09, 2022 Dec 09, 2022

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Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

image bound to top 510437734.PNG

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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Hi @Contributor1,

 

There are numerous complaints about such French-speaking calendars. I wonder if they are from the same contributor.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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Good point @Abambo, this is true. I've added a note in the latest ticket to the content team that this contributor has had multiple complaints for this type of asset.

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