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File I downloaded is not what I wanted

New Here ,
Apr 29, 2021 Apr 29, 2021

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I licensed a postcard file because I wanted the 3D redering of the file, exactly as it is seen in the preview. Instead I received the working file for the flat postcard. I don't want this asset, FILE #:  226092136

 

I realize now that below the image it says "Photos shown in the preview are for display only and are not included in the downloaded file". I have never encountered a template like this before so I did not bother to read the text below because everything I have ever gotten is exactly as seen in the image. I would greatly appreciate it is I could have the license refunded. 

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Adobe Community Professional ,
Apr 29, 2021 Apr 29, 2021

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Yes, it is important to read the whole text, before licencing.

 

Refunds are handled by Customer Care, so I suggest you contact Adobe Customer Care and ask for a refund there. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

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