File I downloaded is not what I wanted

Question

I licensed a postcard file because I wanted the 3D redering of the file, exactly as it is seen in the preview. Instead I received the working file for the flat postcard. I don't want this asset, FILE #: 226092136

I realize now that below the image it says "Photos shown in the preview are for display only and are not included in the downloaded file". I have never encountered a template like this before so I did not bother to read the text below because everything I have ever gotten is exactly as seen in the image. I would greatly appreciate it is I could have the license refunded.

Abambo · Answer

Yes, it is important to read the whole text, before licencing.

Refunds are handled by Customer Care, so I suggest you contact Adobe Customer Care and ask for a refund there. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded