File Won't Open AI 135980533

New Here ,
Sep 15, 2018 Sep 15, 2018

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Attempting open Stock file # 135980533 without success. I have downloaded the file several times, logging on and off, clearing cache, using different browsers, different computers, directly via the Library panel in AI etc.... no success.

I get the following error from AI>

Additionally when I do get a version open (partially) the entire file is not present - looks more like a preview

Here is what is shown in Stock website:

This is what it looks like when finally opened in AI (basically ignoring the error) ... the entire file is not loaded and available.

Can I either get a correct file or credit?

Thanks,

Bob

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Adobe Employee , Sep 15, 2018 Sep 15, 2018
Bob, we are very sorry about this, we have added a image credit to your account and we will follow up with content team for the matter.Regards,

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Adobe Employee ,
Sep 15, 2018 Sep 15, 2018

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Bob, we are very sorry about this, we have added a image credit to your account and we will follow up with content team for the matter.

Regards,

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New Here ,
Sep 17, 2018 Sep 17, 2018

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Thank you for the quick attention to this issue...

Take care,

Bob

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