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Forgot to cancel free trial

New Here ,
Apr 21, 2023 Apr 21, 2023

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I unfortunately forgot to cancel my 7-day free trial and now I'm signed up to the yearly subscription with monthly pay. Also I have received a message "Your payment is due".


I didn't intend to sign up for the yearly subscription to "Adobe Stock" and "Creative Cloud" as well as I have not used the product since the subscription.

 

I'm currently not in a financial position to pay so I really hope to get both of my subscriptions cancelled with no fees.

P.S. Added screenshots.

19C4E704-B4FA-4CBB-AA0A-3642B82D6B2D.png


Sincerely

Marta

 

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Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Apr 21, 2023 Apr 21, 2023

Community members would not be able to assist you with your cancellation. You can search this community for "cancel" and find how to contact customer care for assistance. 

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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Community members would not be able to assist you with your cancellation. You can search this community for "cancel" and find how to contact customer care for assistance. 

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New Here ,
Oct 30, 2023 Oct 30, 2023

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Hello, Marta, I m in the same situation. Did you find any solutions to share, please? 

 

Thank you so much!

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Community Expert ,
Oct 31, 2023 Oct 31, 2023

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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