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EDDIE2176354196h1
Participant
October 20, 2024
Question

Fotolia Images

  • October 20, 2024
  • 2 replies
  • 356 views

Way back when Fotolia was an independent image agency, I purchased many hundreds of images using their advance credits method. In 2011. like earlier years, I used Fotolia a lot. attached is a snapshot of some of thos purchased. This question related to image Fotolia_37217331_XS - one of my clients is being chased for "misuse of image" which we purchased for his website.

 

How can I trace that download (all I have is the original image which came from direct downloading from Fotolia) via a Fotolia dashboard (or a linked Adobe one), as I need to tell the claimant we ov=btained that image legitimately.

This topic has been closed for replies.

2 replies

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Liza5C0C
Participating Frequently
October 21, 2024

Hi @EDDIE2176354196h1 - you can contact copyright-stock@adobe.com for assistance with this issue, or reach out to customer care team, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 20, 2024

You posted in the wrong forum, I will move you to the right one.

 

It may well be enough, if you intervene on behalf of your client, with the above screenshot, which proves at least the source of the asset.

 

It may also be that @Liza5C0C could be of help.

 

Check also this thread: https://community.adobe.com/t5/stock-discussions/reporting-abuse-of-license/td-p/10435542. I think you can use the email shown there as well for your issue.

ABAMBO | Hard- and Software Engineer | Photographer
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