Hi, I purchased fotolia photos in 2015/2016/2017 and I did not make the synchronisation to Adobe account, so I don't have access to the licenses. I can login in adobe-stock with my previous account, but I found that the license folder is empty. How can I retrieve my licenses?
Contact Adobe customer service. They may be able to help, but given that the Fotolia servers have been switched off, it is not sure. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
For support via Twitter:
https://twitter.com/AdobeCare
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
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