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J
Jiwon Yoo
Participant
April 2, 2024
Question

Generated Credit Inquiry

  • April 2, 2024
  • 1 reply
  • 1039 views

I have an account that allows me to use Adobe Stock. The account has 1000 monthly generated credits remaining. However, when I attempt to download the generative image, I receive a message stating, 'Your team does not have enough credits for this asset.' Despite having 1000 credits, I am unable to download the image. How can I solve this problem?

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    1 reply

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    April 2, 2024

    It appears that you are confusing Generative AI credits with Adobe Stock credits. These are 2 different programs, each with their own separate subscriptions.

    Jill C., Forum Volunteer
      J
      Jiwon YooAuthor
      Participant
      April 2, 2024

      Could you check the attached image? I still think that I do have both Generative AI credits andAdobe Stock credits.

      daniellei4510
      Community Expert
      daniellei4510Community Expert
      Community Expert
      April 2, 2024

      So you're trying to CREATE Generative AI? Or download Generative AI assets? They are two entirely different things.

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