Generated Credit Inquiry

[Jiwon Yoo]

I have an account that allows me to use Adobe Stock. The account has 1000 monthly generated credits remaining. However, when I attempt to download the generative image, I receive a message stating, 'Your team does not have enough credits for this asset.' Despite having 1000 credits, I am unable to download the image. How can I solve this problem?

[Jill_C]

It appears that you are confusing Generative AI credits with Adobe Stock credits. These are 2 different programs, each with their own separate subscriptions.

[Jiwon Yoo]

Could you check the attached image? I still think that I do have both Generative AI credits andAdobe Stock credits.

[daniellei4510]

So you're trying to CREATE Generative AI? Or download Generative AI assets? They are two entirely different things.

[Jiwon Yoo]

I can create Generative AI with my account, but the problem is I can't donwload Generative AI assets. You mean my account is not allowed to download Generative AI assets?

[daniellei4510]

I suspect you cant download ANY type of image, if your team has already download the maximum number of credits available. 

[Jill_C]

From this page

https://helpx.adobe.com/firefly/using/generative-credits-faq.html

Are Adobe Stock credits and generative credits the same thing?

No, Adobe Stock credits can't be used to generate content using Firefly-powered features. Only generative credits are used to generate content using Firefly-powered features. 

Adobe Stock credits are used to license content from the Adobe Stock website as defined in the Adobe Stock additional terms or your customer agreement, as applicable.

It appears that you do not have an Adobe stock subscription. However, you do have Generative AI credits, so you can just go to the Adobe Firefly page to generate AI mages rather than generating them in the Adobe stock page. 
https://www.adobe.com/products/firefly.html

[Abambo]

You can use Firefly, but you have 0 stock quota. The 1000 credits are to be used by Firefly, Photoshop or Adobe Illustrator.