Grpahics Templates won't download/ import

Forum|Forum|4 years ago
August 3, 2021
2 replies
851 views

Just browsed all the forum here but didn't find any solutions.

When I want to use some free templates inside the premiers essential graphics from the adobe stock there always pops up an error: "Error while importing the animations template. While downloading from the adobe stock server an error occured. Please try again" (maybe its written a bit differen because I have the german version and just translated it). I tried to reinstalling the cc, tried logging out and back in etc. Nothing worked.

How can I make it work? Any suggestions?

This topic has been closed for replies.

Abambo

Community Expert

Was war denn die Vorlage (Template)?

ABAMBO | Hard- and Software Engineer | Photographer

H

hulian08918839222Author

Participating Frequently

Ich kann keine der Adobe Stock Graphics Templates laden. Zumindest keine der kostenfreien. Ich habe versucht "Basic Lower-Third Left" zu nutzen.

Ich bin einem Unternehmens Adobe Konto, bei dem ich aber Zugriff auf Adobe Stock habe und über die Webseite auch Stock Material erwerben kann.

Abambo

Community Expert

So, a short update:

I've now downloaded the MOGRT-file the good old way, by going to my stock account on stock.adobe.com and choosing the licensed data. I then installed the file via Graphics→Install Motion Graphics Template and got the following message:

My guess is that the error message I had before was wrong. I clicked Yes, and I can now use the template.

The thing that intrigues me most is, that now, I can drag-n-drop from the Essentials (Adobe Stock) window to my timeline without an error message.

ABAMBO | Hard- and Software Engineer | Photographer

Peru Bob

Community Expert

Moved to the Stock forum.

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