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Had a problem with cancellation the subscription after free version

New Here ,
Jul 16, 2021 Jul 16, 2021

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Hello!

I had a problem with cancellation the subscription after free version and have been paying for last 3 months but not using the resourses at all and not going to do this in a near future because then I found another stock that's more suitable for me by now.
I am really sorry that I apparently didn't complete the process of cancellation but I really want to ask you for a refund if it's possible.
Thank you for your feedback!

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General , Plans and purchase

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correct answers 1 Correct answer

Community Expert , Jul 16, 2021 Jul 16, 2021

Please see here for cancelling your subscription. https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

If you can't self cancel, I suggest that you contact Adobe Customer Care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

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Community Expert ,
Jul 16, 2021 Jul 16, 2021

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Please see here for cancelling your subscription. https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

If you can't self cancel, I suggest that you contact Adobe Customer Care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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