Hello im being Charged $30 and $70 each month and im on the $29 plan pleas help

[wesm69008715]

Hello im being Charged $30 and $70 each month and im on the $29 plan pleas help
i do not have 2 accounts my account is only active on one computer 
please help. 

[Jill_C]

Posting here is not the way to cancel your Stock subscription. Here are the instructions:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

It seems that you might have other Adobe product subscriptions as well. Go to your creative cloud page to confirm the status of your subscriptions.

[wesm69008715]

im not trying to cancel. Im just signed up for the 29.99 plan but since feburary ive been getting a radom charge for $65.67 alongside my regular $32 charge. customer service wasnt able to help sadly. 

[Jill_C]

There are no "random" charges. As I suggested, go to your creativecloud account to see what other services or products you are subscribed to. Do you have other Adobe accounts using other emails addresses?

[wesm69008715]

i only use the one email for adobe, i checked the payments it only shows the $32 charge each month but on my banks bank statement i have two each month one for $32 and one for $65 both say "adobe adobe" and look like its adobe related.  

[Liza5C0C]

Hello @wesm69008715 - I'm seeing that you've subscribed to a Creative Cloud All Apps plan and should be charged $29.99 + tax monthly. Please reach out to customer support team directly in order to resolve the issue. 

https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature, you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

[Abambo]

Are the deductions done the same day? Sometimes, by taking a plan you tick an other option to get a temporary promotional package and you forget about that afterwards.

Check here: https://account.adobe.com/plans

You will see the plans that are under your account. 

I would also check here: https://account.adobe.com/orders to check what orders and invoices you get. 

If you do not see that charge or a plan for this, there is still the possibility of a second account, even if you rule that out. Customer support should be able to match your credit card to the plans, they are quite good at finding back lost accounts with the correct information. 

If you really can't advance and you are sure about your shot, talk to your bank to see what your options are.