HELP! I bought a "damaged" picture

Forum|Forum|4 years ago
May 24, 2021
3 replies
523 views

Hi,

I bought a licence for picture 355834864. The picture has a big problem there is a vertical cut through the picture. on the left side it's a little blue touch and on the right side it seems to be OK.

Is it possible to contact the author of a picture to get a not damaged version of the file?

Thanks for helping me and sorry for my bad english!

Stay healthy!!!

Greetings Marcus

Troubleshooting

This topic has been closed for replies.

Correct answer Nancy OShea

[Moderator moved from Stock Contributors to Adobe Stock.]

Hi @Marcus H. from Germany,

Please contact Adobe support about a refund.

https://helpx.adobe.com/support.html

Abambo

Community Expert

@Marcus H. from Germany wrote:
Is it possible to contact the author of a picture to get a not damaged version of the file?

Thanks for helping me and sorry for my bad english!

Stay healthy!!!

Greetings Marcus

Hi Marcus,

No, it's not possible to contact contributors. You should proceed as @Nancy OShea suggested.

And btw: you may also formulate your request in German. If we don't speak the language, we use automatic translation tools.

ABAMBO | Hard- and Software Engineer | Photographer