Help Stock license proof

[Sam. s]

Hi everyone,

I’ve received a message from Copytrack regarding an image I used, claiming that it’s not properly licensed. I’d like to provide proof of my license, but in my license overview on Adobe Stock, I can see that the image is licensed but can’t find an option to download a physical license.

I’ve noticed online that some mention a ‘License ID,’ but I don’t have this tab in my overview. I can only see the standard license, stock media ID, date, author, and price. Could someone advise me on how to proceed or download a more detailed proof of license? It was a free stock image.

Thanks in advance!

[Abambo]

Sorry for being late, but this needs to be answered. I hope, however, you got help from elsewhere.

, I can see that the image is licensed but can’t find an option to download a physical license.

By @Sam. s

There is no physical licence. It would, however, be useful, if you simply could download a PDF file for any licensed asset, certifying that it has been licensed on that date and that it has been attributed with a licence of that type.

I can see that the image is licensed

By @Sam. s

Do a screenshot and submit that. If that is not enough, report the contributor to Adobe.

I’ve noticed online that some mention a ‘License ID,’ but I don’t have this tab in my overview. I can only see the standard license, stock media ID, date, author, and price.

By @Sam. s

There is no such thing like a licence ID. What you probably mean is a tag for Audio on YouTube to prove with YouTube, that you licensed a certain audio file.

It was a free stock image.

By @Sam. s

Irrelevant. Free stock items come with a standard licence. The author has been indemnified for its use in the free library.

[KBD Office]

having the same issue. no way to get the actual license from Adobe Stock. 

Google AI says there's supposed to be an "eye" icon next to the license type (Standard/Extended) on that License History table listing your assets, but there's no "eye" to click on.

i can't imagine Copytrack will be satisfied with just a screenshot from that Licensed History. You would expect Adobe Stock to provide a PDF formally recording the license and that is has no expiration date (they're not limited in time, unlike yearly licensed). 

[daniellei4510]

I have to wonder about this company:

"Copytrack is a legitimate, registered German company that specializes in image copyright enforcement, not an outright scam. However, its business practices are often described as aggressive "copyright trolling" and it receives overwhelmingly negative reviews due to numerous questionable claims and high-pressure tactics."

[Abambo]

I have to wonder about this company:

By @daniellei4510

It's kind of a scam. They know that a huge majority of their targets has a valid license. But I suppose they are trying to represent retired stock contributors who can as such get a second source of income. I also suppose that they get a only get fraction of the (additional) license fee asked for.

[Abambo]

having the same issue. no way to get the actual license from Adobe Stock. 

Google AI says there's supposed to be an "eye" icon next to the license type (Standard/Extended) on that License History table listing your assets, but there's no "eye" to click on.

i can't imagine Copytrack will be satisfied with just a screenshot from that Licensed History. You would expect Adobe Stock to provide a PDF formally recording the license and that is has no expiration date (they're not limited in time, unlike yearly licensed). 

By @KBD Office

The screenshot from the licence history is the way to go. Why shouldn't they be satisfied by this, as they know how the business works and they are anyhow not interested in serious interaction with you. Their business model is to get you scared and to pay. They know that 99.9% of their targets have a valid license. They also know that some people are lazy at documenting the licensing, so that they after years of use, connot find proof of the license, either because they closed the account, or they have licensed from multiple stock sources and do not know from where this exact asset comes from.

I do not know how they come to represent that portfolio of the contributor they are pretending to represent, but you may as well claim that they are trying to scam you, if they don't prove to be representing the individual having created the licensed artwork. 

They know hell well, how the Adobe stock business is working and that the contributor can not claim additional compensation for their assets. So send them the hardcopy of only that line, and ask for their proof that they are representing that contributor, who is the copyrightowner of the picture. And then tell them that, as you rightfully licensed this asset, that you are going to contact Adobe which will handle the dispute on your behalf. And if you are located in Germany, tell them also, that you will ask for an "Aufwandsentschädigung" if they further pursue their claim.