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Hi Support
Today I bought a photo which I want to print to a canvas 120x90mm. Unfortunately, the quality of the photo is too poor, even though it is sold as XL 300dpi. The download is File: #171347227. The file is no good to me now.
Kind regards
Henriette
The file looks to be fine. It's 4500 X 300 pixels and the quality looks decent.
The size probably that you're trying to print is quite large and you'll be requiring a larger file to avoid pixelation.
I'd suggest you probably check with your printer the minimum file size required to print such a canvas and then license a file accordingly.
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Sorry 1200x900 mm
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The file looks to be fine. It's 4500 X 300 pixels and the quality looks decent.
The size probably that you're trying to print is quite large and you'll be requiring a larger file to avoid pixelation.
I'd suggest you probably check with your printer the minimum file size required to print such a canvas and then license a file accordingly.
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Hi Henriette,
I apologize for the experience with the file that you downloaded.
Let me get this file checked and update you. Kindly allow me sometime.
Regards,
Sheena