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Robxfedex
Robxfedex
Inspiring
January 12, 2023
Question

Here I go again

  • January 12, 2023
  • 2 replies
  • 1005 views

My stock account shows 0 assets, and my History shows 715 assets; the short answer is I am unable to download anything from adobe stock ....This is after I spent several days last month getting everything straight ...This is becoming very frustrating 

This topic has been closed for replies.

2 replies

Abambo
Abambo
Adobe Expert
January 12, 2023

What do you expect from us? If your history shows 715 assets, you have licenced 715 assets. And if the available quota shows 0, you have used up all your credits.

 

If one or the other is not true, you need to contact Adobe customer service. If you have an individual plan, Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
Robxfedex
RobxfedexAuthor
Inspiring
January 12, 2023

I expect some help finding out why I lost 715 credits and why this is the second time I have had problems with stock.  I expect some help when I chat without someone disconnecting me when I have an issue. 

Abambo
Abambo
Adobe Expert
January 12, 2023

Your licence history is different from your available quota. As you said in your initial message, your history shows 715 assets.

 

Whatever caused the disconnect, I'm sure it was a glitch and not intentional. Reconnect.

ABAMBO | Hard- and Software Engineer | Photographer
Robxfedex
RobxfedexAuthor
Inspiring
January 12, 2023

and when I tried to get help with chat the following was how they helped me (see attachment) 

 

Abambo
Abambo
Adobe Expert
January 12, 2023
quote

and when I tried to get help with chat the following was how they helped me (see attachment) 

 


By @Robxfedex

Do you have a case number? If yes, re-contact customer care and give the agent the case number. If not, re-contact, and tell the agent that you got interrupted at the beginning of the conversation. This also happened to me, once, and it was no drama.

 

The problem, however, may be a drama, I can't judge that.

ABAMBO | Hard- and Software Engineer | Photographer
    Robxfedex
    RobxfedexAuthor
    Inspiring
    January 12, 2023

    no case number because I was told the issue was resolved and up until today the issue was resolved 

     

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