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Hi I cannot cancel my plan.what should I do?

New Here ,
Nov 12, 2018 Nov 12, 2018

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I can only view invoice,but not change plan,what should I do?

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Adobe Employee , Nov 12, 2018 Nov 12, 2018
Hi Zhengran,Sorry to hear that.I have checked your account details and noticed that you have signed up for Adobe Stock 10 images a month(one-year) plan on 12 of September 2018. The subscription has been suspended and that is the reason you are unable to self-cancel your subscription.Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi Zhengran,

Sorry to hear that.

I have checked your account details and noticed that you have signed up for Adobe Stock 10 images a month(one-year) plan on 12 of September 2018. The subscription has been suspended and that is the reason you are unable to self-cancel your subscription.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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