• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Hilfe benötigt: Versehentlich Bild lizensiert

New Here ,
May 14, 2024 May 14, 2024

Copy link to clipboard

Copied

Hallo und guten Tag, auch ich habe gerade ungewollt ein Bild lizensiert. Die Suchfunktion bestätigte mir, dass es schon mehreren Usern passiert ist. Ich möchte den Kauf bitte umgehend stornieren, da ich nicht lizensieren, sondern weitere Infos zum Bild wollte. Download wurde bereits gelöscht. Bild-ID #608944255
Danke vorab und liebe Grüße 

TOPICS
Licensing , Licensing Regret

Views

55

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 16, 2024 May 16, 2024

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852

...

Votes

Translate

Translate
Community Expert ,
May 16, 2024 May 16, 2024

Copy link to clipboard

Copied

Wenn man nicht lizenzieren möchte, dann sollte man nicht Lizenzieren drücken und die Lizenzierung bestätigen.

 

Als Premiumbild für den Preis würde ich allerdings ein fehlerfreies Bild erwarten. Ich kann es nicht genau sagen, aber der rechte Arm scheint mir nicht perfekt zu sein, die Zähne scheinen Fehler zu enthalten. Die Augenfarben sind auch verschieden, aber das soll es geben.

 

Zur Reklamation musst Du den Kundenservice bemühen (siehe meinen nächsten Post in Englisch).

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 16, 2024 May 16, 2024

Copy link to clipboard

Copied

LATEST

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started