Horrible Customer Care

[Sarah C23]

I'm very tired of this company and I can't wait to get out of my subscription, if I ever get to talk to someody. I'd like to issue a formal complaint, but there's no way to do that. Hopefully someone will see this post and help me. 

[Henrik Heigl]

Hi,

well, the Adobe Support Community is a place to ask questions, find answers, learn from experts, and share your knowledge. If you would explain your problem we can try to help. It should be said, however, that this forum is supported by volunteer community members for the most part.

You can contact adobe support to address the issue. There are 3 ways to contact adobe directly:

chat, phone and twitter:

Chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

Phone:
https://helpx.adobe.com/contact/phone.html

Twitter:
tweet @AdobeCare

Also: if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,
https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Hope that helps.

[Sarah C23]

Thank you so much for the information! You are awesome.

[Test Screen Name]

Is it that you can't figure out how to cancel, or that you found how to cancel but don't like the cancellation fee?

[Sarah C23]

It's a little more complicated than that, but I do appreciate your response and I am getting the help I need now. Thank you!

[Abambo · Accepted solution]

We would love to help, but currently, my crystal ball is in maintenance mode, so you need to tell us about your problem.

If you want to contact Adobe customer care, you can do so by following the instructions below: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

[Sarah C23]

LOL! That crystal ball comment was funny. Thank you for the laugh and the help!

[Abambo]

You're welcome. Sometimes, I'm a little sarcastic, when people only cry help, but not say anything about the problem. But mainly, I'm happy that you get the help you need to solve your problems. That's great.

[Sarah C23]

Thank you! Addmittedly, I didn't describe my problem because I was in a rush and was hoping to get guidance without going into detail. And thanks to you and the others who replied, I did! I can see why descriving my issue would have been helpful, lol. Thanks for your patience 🙂 You're awesome! God bless you!!!

[Abambo]

You're welcome.