How a student account cancel stock

[fan_7000]

hi,

I just noticed that I’ve been charged for Adobe Stock for the past 5 months.

1. My account is a student account, and I don’t see Adobe Stock listed on the Manage Plan page. I tried using the links on thttps://helpx.adobe.com/manage-account/using/cancel-subscription.html but none of them allow me to cancel the Adobe Stock subscription.

2. Am I eligible for a refund of $150 ($30 × 5 months)? please help me.

[Jill_C]

Did you possibly subscribe under a different email address? Click on your icon at the upper right corner of the screen you linked above, and you'll see a list of all the Adobe products to which you're subscribed. If you don't see Adobe Stock there, you might have used a different email address to start a 30-day Free Trial subscription, and then didn't cancel it within the first 30 days.

The free trial converts to an annual subscription, billed monthly, if you don't cancel within 30 days. There are early termination fees associated with cancelling any Adobe annual subscription. Cancelation instructions can be found here:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.htmlCancel your Stock membership

You can try to negotiate a reduction in the early termination fee. Type "Agent" in the chat box on the above page to reach a real, live person. However, given that 5 months have elapsed without you taking any action to cancel the trial, your chances of negotiating a credit seem slim...

[fan_7000]

I tried different email, and canceled stock today. Thank you!

[Jill_C]

Glad to hear you were to resolve it.

[Abambo]

You won't be eligible for a refund after 5 months, on a goodwill basis, customer service may be able to cancel without an early cancellation fee.

If you are on an Enterprise account, sign out and sign in again. Instead of choosing your university, chose the individual (or private, I can't remember now the exact terminology) account. Check the plans there. 

Update this thread if this does not help.

[fan_7000]

very helpful!

[Abambo]

very helpful!

By @fan_7000

You're welcome.