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P
peetor42
Participant
May 29, 2019
Answered

How do I cancel my subscription and get a refund?

  • May 29, 2019
  • 3 replies
  • 1499 views

Hey I had a similar thing happen. I cancelled my membership last month and now a month later the charges resumed. can you please refund my 29.99 for adobe stock. I have used none of the new image and it just charged me. Thanks so much

Best,

Peter Watkins

      This topic has been closed for replies.
      Correct answer Beverley Gray

      Hi Peter

      Your Stock subscription was cancelled on 29th May and a refund issued at that time.  There have been no further charges for this subscription.

      Did you sign up for another Stock subscription using a different Adobe ID?

      Kind regards

      Bev

      3 replies

      R
      Rae314624023l3n
      Participant
      August 2, 2023

      I had this happen too. I canceled my subscription maybe 6 months ago but this month and the previous month I was charged 31.49 for photoshop. I haven't used the program since the charges resumed. I will be canceling this but is there a way I could get a refund?

      thank you,

      Samantha Carlson

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      August 3, 2023

      Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

      Beverley Gray
      Beverley GrayCorrect answer
      Inspiring
      July 3, 2019

      Hi Peter

      Your Stock subscription was cancelled on 29th May and a refund issued at that time.  There have been no further charges for this subscription.

      Did you sign up for another Stock subscription using a different Adobe ID?

      Kind regards

      Bev

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      July 3, 2019

      Hi Peter,

      Since you have refund request for your Adobe Stock subscription, I have branched it to a new discussion. Moving your query to Adobe Stock​ for our experts to look into it.

      Thanks,

      Akanchha

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